Streamlining Technical Support Task Processes
viaVPN is an innovative cloud technology solution for efficient remote service. It works exclusively inside secure VPN tunnels, enabling original equipment manufacturers companies to manage efficiently their after-sales services offering their global customers value-added services by real-time remote diagnostics, troubleshooting and regular maintenance.
Deploying reliable hardware, sophisticated server software and intuitive web-based management interface viaVPN helps you to deliver a complete, secure and smart after-sales services, which address Remote Management, Remote Diagnostics, Remote Troubleshooting and Remote Maintenance.
Performance is very important,
but without security, new ideas don't matter.
viaVPN is a secure solution for your remote connectivity
Total M2M solution makes technical support directly
Rugged Hardware viaVPN Router
are designed to perform remote access across Internet to machines and devices installed at customer’s site. Based on most advanced ARM technology and certified for EMC/EMI/ESD they can be deployed for a long time in harsh industrial environments. Using viaVPN-Routers OEM/ODM manufacturers can remotely test, diagnose and troubleshoot their equipment significantly reducing after-sales support costs.
Web-based Software viaVPN Cloud ServerCloud-Server software mainly performs user, router(s) and connections management simply using the web-browser interface only. Accurate protocols showing IP-addresses, date, time, duration and traffic volumes are at the fingertip of the user for tracing and auditing purposes. It is accessible from fixed or mobile devices and supports Ethernet, Wifi, 3G / 4G standards.
Engineer’s Tool viaVPN Client Utility
is the main software tool for the support engineers to login in the viaVPN-Cloud and instantly VPN-connect to any machine behind the viaVPN-Routers to start the troubleshooting process. The Client Utility runs on Windows platforms.